AZ* wrote:Warranty dropped? I guess Craftsman forgot to update their website which still claims the lifetime warranty is in effect:
All other Hand Tools
If this Craftsman hand tool ever fails to provide complete satisfaction, it will be repaired or replaced free of charge.
WARRANTY SERVICE
To obtain warranty coverage, return the product to the outlet from which it was purchased (provided that the outlet is a participating retailer) for free repair or replacement, if repair is unavailable.
Note: The lifetime warranty generally applies to mechanics hand tools, not to other Craftsman products like lawn mowers, power tools, shop vacuums, etc.
I went to Sears with a broken Craftsman framing hammer. They didn’t offer to replace it, as they said they don’t make that hammer anymore. They offered $20.00 towards the purchase of a new $40 hammer, and a young 20-ish gal at the counter contended that it was the Craftsman policy. I did ask for the Manager, but was told if they don’t make the specific tool, they won’t offer the upgraded replacement... only a $20 credit towards a new purchase.
Also, their ratchet handles and torque wrenches now only offer a 1 year warranty.
While the publicized policy may convey one thing, your actual mileage may vary once you are actually in store looking for a replacement. I could be incorrect, but I believe their Craftsman line of tools are currently made by Stanley. It used to be a no-questions asked policy; the lifetime replacement only apparently pertains to those specific items they still offer, (and, incidentally, not towards any other Sears' branded but not specifically Craftsman item).