DyxShop/ Rich,
Since this happened in 2016, I certainly hope you've got it going by now!!!!
For the future,
This is a very common issue with Hexaphones, and it is not intuitive why it is happening. The good news, is that Regina made it easy to fix, just not obvious.
The issues is that the motor mechanism and the winding mechanism (refer to the picture for what I am talking about) are tightly coupled.
The winding mechanism controls the timing and play of the cylinder. It also, limits how much the spring is wound. So when your motor ran down, and you wound it to play it, it didn't have enough energy (only one cycle of the winding mechanism) to power through the cylinder and move all of the mechanical parts. I find that it requires 1 ½ winding mechanism cycles to power through a cylinder on a Hexaphone. So how do you get a half cycle?
Refer to picture below. There is a shaft on which a connecting gear resides the connects the motor mechanism and winding mechanism. The picture above and below are from a 103, so it should be just like yours. First, wind up your motor all the way, but secure the governor so it does not spin when the Hexaphone would normally start at the end of winding the machine. Now Loosen the set screw on the removable shaft and pull the shaft out until allows the connecting gear to be pulled free. That uncouples the winding mechanism from the motor mechanism.
Hope your still with me, I told you it wasn't intuitive!!!
With the connecting gear removed, the winding mechanism is free to turn. The 103 Hexaphone requires 6 turns of the crank to complete a cycle of the winding mechanism and start the machine. What I do is turn the crank 2 - 3 times which turns the timing mechanism only now. I then reinsert the connecting gear, reinstall the pin, and secure the set screw. The motor mechanism and winding mechanism are now coupled again. I then turn the crank to complete the remaining ½ cycle of the winding mechanism. Now coupled, this adds an additional ½ cycle of the winding mechanisms worth of power to the spring. I then unsecure the governor and let the machine go.
At the end of play, it should have ½ of a winding mechanism cycle of energy stored - 3 - 4 turns of the crank. So when you crank the machine next, and you complete the 6 turns of the crank to start the machine, the spring actually has 9 or 10 turns of the cranks worth of energy because of adding that ½ cycle of the timing mechanism.
Again, not intuitive. Coin-ops are absolutely wonderful, until they stop working! Then they are a pain. I've worked on most all of them. If you need help, just give me a call.
Shawn