The Question of Quality - Advice Requested
Posted: Fri Jul 13, 2018 4:50 pm
Dear friends,
Over the past few years, the issue of quality has come up many times, and I'm asking for your help in deciding what to do. In short, good quality = higher prices, and as you probably know, I like to keep prices very, very low so all of us can afford the rare discs I offer.
Nearly all the discs I sell are between $20 - $30. Startup costs were 'significant', material costs are high and the defect rate is still astronomical; many of you reading this have probably received some of my defects (free and clearly marked, of course). I just about cover material costs and have no ambition of ever actually making any money for my time, but it really drives me crazy when people criticize the quality of my discs. Don't get my wrong, an unplayable disc is a defect and I have no problem replacing it... but when someone has issues with "fit & finish" or that the copy is slightly warped, as the original is came from was, I have to ask if they'd be willing to pay $60+ for excellent quality discs?
So here is the question of those of you who have bought discs from me, and I hope you'll be blunt. Do I keep a $20 - $30 price range and keep the current quality or do I continue to invest in tooling for a better product and charge prices more comparable to what the "cylinder guys" charge?
Your thoughts, wisdom and humor are all welcome.
Thank you.
Over the past few years, the issue of quality has come up many times, and I'm asking for your help in deciding what to do. In short, good quality = higher prices, and as you probably know, I like to keep prices very, very low so all of us can afford the rare discs I offer.
Nearly all the discs I sell are between $20 - $30. Startup costs were 'significant', material costs are high and the defect rate is still astronomical; many of you reading this have probably received some of my defects (free and clearly marked, of course). I just about cover material costs and have no ambition of ever actually making any money for my time, but it really drives me crazy when people criticize the quality of my discs. Don't get my wrong, an unplayable disc is a defect and I have no problem replacing it... but when someone has issues with "fit & finish" or that the copy is slightly warped, as the original is came from was, I have to ask if they'd be willing to pay $60+ for excellent quality discs?
So here is the question of those of you who have bought discs from me, and I hope you'll be blunt. Do I keep a $20 - $30 price range and keep the current quality or do I continue to invest in tooling for a better product and charge prices more comparable to what the "cylinder guys" charge?
Your thoughts, wisdom and humor are all welcome.
Thank you.