The Phonograph Shop - Status
Posted: Wed Feb 09, 2022 11:06 am
Friendly reminder…help me spread the word.
Since starting this venture the support has been overwhelming. Thank you so much. The willingness to partner with us and explain Ron’s mindset is a testimony to the integrity of this hobby. What I wouldn’t give for an hour with him.
We have received direct feedback and indirect on a few things that are manageable, however.
My biggest regret so far is that we started selling before we were 100% ready. By all accounts not the proper way to conduct a business on any scale. Lowes would not sell in the parking lot while the store was built as an example. The hobby was without parts for so long that we decided it was best to go ahead and deal with the fallout. This, as well as some others, has lead to some perceived missteps, however.
1. We do have full-time jobs so respones to calls and emails may seem slow. If you contact us during the day odds are I will not respond until that evening or even later depending on volume. If pressing we recommend you call between 6-9 M-F.
2. If it’s on the site it has been inventoried. If you ask for anything else my response will be ‘maybe, I’ll look’. This is not a guarantee that I’ll remember to get back in a timely fashion, especially if I do not find, so I recommend you stay in touch. We literally receive, 50 of these a day.
3) COVID has impacted raw materials and transportation. Shipping dates are a best guess. Spring material was supposed to ship on 2/4 but as of now anyone’s guess is as good as mine. I have been working on Exhibition flanges since the day we won the auction. Brass has entered crazy status.
4) Yes, we have made mistakes with orders. Ron built this slowly over 40 years, designed, made and placed the parts in their location. We are trying to learn all this in a few months and we complicated all that moving it 600 miles.
None of this is an excuse but hopefully a good explanation of what’s going on. Our only alternative would be to shut completely down for several months and get everything in perfect order and I don’t believe the hobby wants that.
As always, feedback is welcome and appreciated.
Brian
Since starting this venture the support has been overwhelming. Thank you so much. The willingness to partner with us and explain Ron’s mindset is a testimony to the integrity of this hobby. What I wouldn’t give for an hour with him.
We have received direct feedback and indirect on a few things that are manageable, however.
My biggest regret so far is that we started selling before we were 100% ready. By all accounts not the proper way to conduct a business on any scale. Lowes would not sell in the parking lot while the store was built as an example. The hobby was without parts for so long that we decided it was best to go ahead and deal with the fallout. This, as well as some others, has lead to some perceived missteps, however.
1. We do have full-time jobs so respones to calls and emails may seem slow. If you contact us during the day odds are I will not respond until that evening or even later depending on volume. If pressing we recommend you call between 6-9 M-F.
2. If it’s on the site it has been inventoried. If you ask for anything else my response will be ‘maybe, I’ll look’. This is not a guarantee that I’ll remember to get back in a timely fashion, especially if I do not find, so I recommend you stay in touch. We literally receive, 50 of these a day.
3) COVID has impacted raw materials and transportation. Shipping dates are a best guess. Spring material was supposed to ship on 2/4 but as of now anyone’s guess is as good as mine. I have been working on Exhibition flanges since the day we won the auction. Brass has entered crazy status.
4) Yes, we have made mistakes with orders. Ron built this slowly over 40 years, designed, made and placed the parts in their location. We are trying to learn all this in a few months and we complicated all that moving it 600 miles.
None of this is an excuse but hopefully a good explanation of what’s going on. Our only alternative would be to shut completely down for several months and get everything in perfect order and I don’t believe the hobby wants that.
As always, feedback is welcome and appreciated.
Brian