I don't think that Raphael complained about any specific deals not materializing. That indeed is in the nature of running a business. What I can fully understand and support is his complaint about people who make very detailed inquiries that cause a lot of work on his side and then don't have the common courtesy of even providing a simple response or acknowledgement like "thank you for the information, but I will not go forward..." or similar. That lack of basic manners is unfortunately becoming rarer in today's world. And it does not only help him move on, it would also benefit a potential next customer, because he can state in good conscience that the item is available. And all it needs is a simple response.jboger wrote:Following through on customer inquiries that may or may not pan out is part of the cost of doing business. So kvetch all you want . . . not going to change anything.
Andreas